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Urwego Bank Mission | Vision | Values

Mission

To achieve economic, social and spiritual transformation in the lives of the undeserved, using financial services and related training as we share Jesus Christ’s love.

 

Vision

To provide a ladder of opportunity to achieve a life free from poverty with dignity and hope, as we proclaim and live the Gospel of Jesus Christ.

 

Values

Commitment; To our clients and their transformation

Humility; A spirit of serving in all we do

Respect; 360 degrees of consideration and teamwork

Integrity; Living our values with transparency and consistency

Stewardship; Accountability, innovation, and urgency

Transformation and prayer; Our ultimate goal in ourselves and others

 

Code of Conduct – "The Urwego Bank Way"

We shall behave in a Christ‐like manner toward you;

We shall treat you with dignity, fairness, and respect, free from discrimination;

We shall make every possible effort to provide responsive and affordable financial products and transformational services to you;

We shall show the pricing of our products clearly to you, including all fees and charges;

We shall not knowingly overburden you with debt or other services;

While debt collection processes must include energetic pursuit of defaulters, we shall treat you with dignity;

We shall make clear the manner in which our products and services work, our commitments to you, and your contractual obligations and responsibilities;

Should a problem arise, our goal is to resolve the matter through prompt and fair reconciliation with you;

We shall keep our word and honour our agreements;

We shall continue to resource, equip, and support you toward transformational life change.

Copyright © 2017 Urwego Bank Ltd. All Rights Reserved. Urwego is a HOPE network partner.